Have a question about your hearing care? Explore our frequently asked questions for helpful information about hearing tests, hearing aids, earwax removal and our general services.
Hearing Test FAQs
Hearing Aid FAQs
Earwax Removal FAQs
General FAQs
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Hearing Test FAQs
What happens during a hearing test at Wigan Hearing?
Your hearing test includes a full consultation, ear examination, and a range of diagnostic tests to assess your hearing accurately. We explain everything clearly and answer any questions you may have.
Are hearing tests painful?
No, hearing tests are completely painless and non-invasive.
How long does a hearing test take?
Most hearing test appointments take around 60-90 minutes, depending on the level of assessment required.
Do I need a hearing test if I have blocked ears?
Blocked ears are often caused by wax, but not always. A hearing test and ear examination can help identify the cause and confirm whether wax is affecting your hearing
Hearing Aid FAQs
What kinds of hearing aids do you provide at Wigan Hearing?
We provide a full range of modern hearing aids from leading manufacturers including Starkey, Phonak, Oticon, Widex, Signia, Resound, and Unitron. Options include discreet in-the-ear (ITE), behind-the-ear (BTE), and receiver-in-canal (RIC) styles, with features such as Bluetooth connectivity, rechargeable batteries, and noise reduction.
How do I know which hearing aid is right for me?
We recommend hearing aids based on your hearing test results, lifestyle needs, and budget. As an independent clinic, we are not tied to any single brand.
Do you offer aftercare or repairs for hearing aids?
Yes. We offer ongoing support, adjustments, and aftercare to ensure you continue getting the best performance from your hearing aids.
How much do hearing aids cost?
Hearing aid prices at Wigan Hearing typically start from £795 (per ear) for entry-level technology, with more advanced models going up to around £1,995 (per ear) depending on the level of performance and features you choose.
If you’d like to explore what would work best for you, you can book a hearing aid consultation with our audiologist for personalised advice.
View our full hearing aid pricing here.
Earwax Removal FAQs
Is ear wax removal safe?
Yes — microsuction and irrigation are safe procedures when carried out by trained professionals. At Wigan Hearing, all wax removal is performed by HCPC-registered audiologists, ensuring clinical accountability and professional standards.
Is ear wax removal painful?
No, microsuction ear wax removal is generally painless. You may feel slight suction or tickling, but most patients find it quick and comfortable.
How long does ear wax removal take?
Most appointments take around 20–30 minutes, depending on the amount and type of wax.
How much does ear wax removal cost?
We offer clear, transparent pricing. You can view our full pricing on our earwax removal page
Is microsuction better than ear syringing?
Microsuction is widely considered the safest and most effective method because it does not involve water and allows the audiologist to remove wax under direct vision.
Can I have ear wax removal if I have an ear infection?
If you have pain, discharge, or suspect an infection, you should speak to your GP first. Wax removal may not be suitable until the infection has been treated.
Will I need more than one appointment for wax removal?
Most patients only need one appointment. However, if wax is heavily impacted, a follow-up may be recommended.
General FAQs
Outside our area but still need help?
Wigan Hearing works with a trusted UK-wide network of independent audiologists. If you’re outside our local area, we may still be able to connect you with a reputable hearing professional near you.