How Does Neurotone Tinnitus Pro Work?
If you hear ringing, buzzing, hissing or another sound that has no obvious external source, you may be experiencing tinnitus. For some people it fades into the background; for others it affects concentration, sleep or everyday life. A tinnitus-management app can offer exercises and information between appointments, but it is important to know what the app actually does.
At Wigan Hearing in Standish, we offer Neurotone’s Tinnitus Pro programme and can discuss whether it may be a useful addition to your hearing-care plan. This guide explains its main features, how to get started and what it cannot promise.
What is Tinnitus Pro?
Tinnitus Pro is a tinnitus-focused programme from Neurotone AI. It brings together sound-based options, guided learning and relaxation resources in an app. Its aim is to support people in managing how they experience and respond to tinnitus, rather than promising to remove the sound completely.
It is not the same as LACE AI Pro. LACE AI Pro concentrates on auditory training: practising skills such as following speech when other people are talking. Tinnitus Pro concentrates on tinnitus-related support. You can read our separate comparison of LACE AI Pro and Tinnitus Pro.
How does the Tinnitus Pro app work?
The manufacturer describes five main areas in the app. The exact activities and options available may vary as the programme is updated and according to the access enabled for you.
Personalising sound: the therapeutic tone finder
Neurotone also provides a tone-finder tool where you can adjust pitch and noise to approximate the sound you hear. The app may then blend a therapeutic tone with chosen soundscapes. This is a way to personalise its sound features, not a diagnostic test of why tinnitus occurs, and no individual treatment outcome is guaranteed.
The sound-therapy area includes four selectable approaches: Habituation, Adaptation, Relief and Sleep. They use different sound-management strategies; your choice should be guided by comfort and the instructions in the app. The available soundscape combinations can be adjusted to preference.
1. Relief: sound when you need it
The Relief section gives you sound-based options that you can explore when your tinnitus is particularly noticeable. Some people find background sound makes the contrast between tinnitus and silence less striking. Choose comfortable listening levels; turning sound up excessively is not a better treatment. What helps one person may not help another.
2. Therapy: a more structured approach
The Therapy area provides guided tinnitus-management activities. Neurotone describes its approach as combining personalised sound-based support with cognitive-behavioural principles. The purpose is to build helpful responses and coping strategies over time, not to provide an instant fix.
An app containing cognitive-behavioural exercises is not equivalent to a full course of tinnitus-focused CBT delivered by a qualified therapist. If tinnitus is causing substantial distress, a healthcare professional can advise on appropriate support and referral.
3. Meditation: making time to relax
Tinnitus can become more intrusive when you are tired, stressed or finding it difficult to settle. The Meditation section offers relaxation-style activities that may help you approach these moments more calmly. Relaxation can be useful even when the perceived tinnitus sound remains.
4. Learn: understanding tinnitus
The Learn section contains educational material about tinnitus and ways people can respond to it. Understanding that tinnitus and the distress it causes are not always the same thing can help people choose practical strategies and ask informed questions at appointments.
5. My Progress: reviewing your use
The My Progress area and daily activity indicators help you keep track of engagement with the programme. The app can also record self-reported tinnitus check-in scores, helping you notice trends in its impact on daily life. These scores are not a diagnosis or proof that a particular activity caused an improvement, but they can support useful conversations with your hearing-care provider.
What devices does Tinnitus Pro run on?
Unlike some LACE auditory-training options, Tinnitus Pro is a mobile app, not a desktop or web-browser programme. Neurotone lists support for iPhone/iPad with iOS or iPadOS 18 or newer, and Android phones/tablets with Android 12 or newer. You will need an appropriate device and internet connection. See Neurotone’s current device requirements before arranging access.
Getting started: step by step
- Discuss suitability and access. Ask Wigan Hearing about Tinnitus Pro, your symptoms and whether any assessment or referral should come first.
- Have access enabled. Neurotone says a participating hearing-care provider must enable Tinnitus Pro for the patient. Access to LACE AI Pro does not automatically enable it.
- Open the Neurotone app. On the home screen, use the programme switcher (which may show “Lace AI Pro”) and choose Tinnitus Pro once available.
- Explore the main sections. Start with the guidance provided in the app and try the options at a comfortable volume and pace.
- Review what helps. Note any useful strategies, situations in which tinnitus feels harder to manage and questions you may wish to discuss with your audiologist or GP.
If Tinnitus Pro does not appear in the switcher, Neurotone recommends updating and reopening the app, then contacting the provider if access is still unavailable. See the manufacturer’s official access instructions.
Can Tinnitus Pro cure tinnitus?
No reliable tinnitus cure should be promised by an app. The aim of tinnitus management is often to make the symptom less distressing or disruptive. Different people respond differently to sound enrichment, information, relaxation and psychological approaches. A good programme should support realistic goals, not advertise guaranteed results or a fixed percentage improvement.
Tinnitus can also occur alongside hearing loss. Where appropriate, a hearing assessment and properly fitted hearing aids may form part of the wider management plan. Our guide to tinnitus, hearing aids and CBT explains these options in more detail.
Who might find the app useful?
Tinnitus Pro may be worth discussing if you want structured information or sound-based and relaxation resources to use at home, particularly alongside advice from a professional who understands your hearing history. It is not appropriate to assume every type of tinnitus should be managed with an app alone.
When should you seek medical advice instead?
Seek urgent medical assessment if tinnitus occurs with sudden hearing loss, facial weakness, new neurological symptoms or acute severe vertigo. Sudden hearing loss within the past 30 days generally needs specialist assessment within 24 hours. Tinnitus that repeatedly beats with your pulse, remains mainly in one ear, is linked with asymmetric hearing loss or causes significant distress also warrants professional assessment rather than app-only management. The NICE tinnitus guideline sets out referral considerations.
Frequently asked questions
Do I need to buy hearing aids to use Tinnitus Pro?
Not necessarily. Neurotone says Tinnitus Pro can be offered separately from LACE AI Pro. We can explain the access arrangements available through Wigan Hearing.
Is Tinnitus Pro included with LACE AI Pro?
No. They are separate programmes with separate provider activation, although both may be accessed through the same app interface when enabled.
How often should I use it?
Follow the programme guidance and any individual advice from your hearing-care provider. Regular, comfortable use may be more helpful than attempting long sessions that make you tired or frustrated; there is no universal schedule that guarantees a result.
Will the app tell me why I have tinnitus?
No. An app cannot investigate your ears, measure your hearing or rule out medical causes. That is why a relevant clinical history and professional assessment remain important.
Ask Wigan Hearing about Tinnitus Pro
If you live in Standish, Wigan, Chorley, Coppull or nearby and want to understand the difference between Tinnitus Pro, LACE AI Pro and other tinnitus-management options, contact Wigan Hearing or call 01257 444044. We can discuss what the app offers, how access works and whether another assessment or referral may be appropriate. Please ask for current availability and pricing.
Further reading: Neurotone’s patient instructions and NICE guideline NG155. This guide is general information, not a substitute for individual medical advice.